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Free Emergency Ready Profile (ERP) app for business and churches

9/21/2017 (Permalink)

General Free Emergency Ready Profile (ERP) app for business and churches Emergency Ready Profile (ERP) app

It’s National Emergency Preparedness Month! In the context of hurricane Harvey, Irma or Maria, plus two destructive earthquakes in Mexico, we need to have a plan.

And although natural disasters are very scary. Experts estimate that only 5% of the disasters affecting businesses are caused by nature.

Man-made disasters have the ability to cause as much damage and be as scary. A pipe burst or a fire could happen to anyone anytime.

“Disasters Don’t Plan Ahead. You Can.”

40% of businesses never recover after a disaster. The majority of business that do survive already had a preparedness plan.

Let me introduce you to our Emergency Ready Profile (ERP) app. You can find it in the app store:

This app is really convenient for businesses or churches because it would help them get ready for any sized disaster. And Its free of charge!

Our ERP is designed to be a “snapshot” of each building owned or managed by a business. It provides critical information needed for emergency preparation.

The key to mitigation is knowing in advance :

• What to do

• Who to call

• What to expect

The app has information and pictures. Jessica, our Marketing Manager, would go to your business and find this information to you. You just have to download the app for free and gain access to it. You could also received this information printed or by email.

If you are a business owner call Jessica, if not talk to your employer or your church and make sure they have an emergency plan. If they need help, we can help them for free.

Let’s explain our app:

• Overview -  Location / Parking

• Building Access

• Utility contacts & Shut off

• Emergency & Key Contacts

With this plan, you minimize business interruption by having an immediate plan of action.

For us is important that you are “Ready for whatever happens”.

Jessica Harrison
731 589-0973

SERVPRO® team departs for Florida to participate in Hurricane Irma recovery efforts

9/14/2017 (Permalink)

Storm Damage SERVPRO® team departs for Florida to participate in Hurricane Irma recovery efforts Taylor Callens, Eunice Mack, Stan Nunley, Darrell Lowery and John David from left to right.

SERVPRO® of Dyersburg/Union City, SERVPRO® of Weakley/Gibson/Carroll Counties and SERVPRO® of Jackson/Crockett County announced, it has partnered with SERVPRO® Storm Team Wilson from Birmingham, Alabama, and SERVPRO® Corporate to help in Hurricane Irma recovery efforts.

“Since we started hearing about Irma being created in the warm waters of the Caribbean Sea, we began our preparations; asking among our team members who would volunteer to assist in Florida after the hurricane.” said David Caldwell, owner of SERVPRO® of the three franchises.

“In 2012, we went to help people in New Jersey affected by hurricane Sandy. We know the devastation that it causes to homes, businesses and communities. We knew that a powerful hurricane was coming, actually the most intense Atlantic hurricane to strike the United States since Katrina in 2005. We wanted to be there and help.”

The morning of September 12th, five members of the three SERVPRO® franchises left the Newbern and Jackson offices to join the recovery efforts for about 15 days. John David Caldwell, Taylor Callens, Eunice Mack, Stan Nunley, and Darrell Lowery plan to do restoration extractions flood water, drying structures and treating for mold depending on needs.

They know the conditions will not be optimal. Most probably they will not have electricity or running water, but they are committed to do their job to the best of their abilities in order to give back to Floridians their homes almost as “Like it never even happened".

Every Day Is Game Day

9/1/2017 (Permalink)

Community Every Day Is Game Day Send, Like and Tag to enter our drawing. Every Day Is Game Day!

Show us your Game Day pics

How to get free tickets for a SEC game this season? SERVPRO has the solution! During these first two weeks of September 2017, we want to see football lovers’ team spirit. Send us your best football pictures, like us on Facebook, tag a friend and you will automatically enter our SERVPRO® random drawing.

What you could win

  • A free pair of SEC football tickets to South Carolina vs. Tennessee on Saturday, October 14th, in Knoxville, Tennessee.

What to do

Your pictures will be published on a SERVPRO® Facebook album called “Every Day Is Game Day”.

Those three actions (SEND/LIKE/TAG) will give you the chance to enter to our SERVPRO drawing until Wednesday September 27th at midnight. The lucky winners will be announced on a Facebook live stream on Thursday September 14th at 10:00 a.m.

The Southeastern Conference (SEC) opens the 2017 football season on the weekend of September 2nd with 14 games, including Tennessee playing Georgia Tech on “Labor Day”, Monday, September 4th.

According to ESPN, "Baseball is still called the national pastime, but football is by far the more popular sport in American society", since 1985.

Happy Football Season Y’all!

Source: The Official Website of the Southeastern Conference.

Congratulations to our four new Water Damage Restoration Technicians

9/1/2017 (Permalink)

Water Damage Congratulations to our four new Water Damage Restoration Technicians Mike Jeter and Taylor Callens

Who to call when water problems arise, such as floods, broken pipes or malfunctioning appliances? SERVPRO has the most professional team in the market!

From Monday August 14th to Wednesday August 16th, 2017, Dustin Murdock, Mike Jeter, and Taylor Callens headed to Gallatin, Tennessee, to follow the Water Damage Restoration Technician course offered by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). This SERVPRO certification is necessary for the inspection, cleaning, and restoration industries.

These classes are designed to provide restoration personnel a better understanding of the mitigation work they perform. It gives them a better concept of how to best mitigate a water damage, it’s effects and techniques for drying of structures.

The three-day course gives residential and commercial mitigation technicians the science behind the drying to understand the procedures necessary to deal with water losses, sewer backflows, and identify mold.

This type of training allows our team to operate effectively moisture detectors and water extractors. Manual dexterity and good teamwork skills are also necessary to safely and to effectively accomplish their tasks.

We are very proud of our mitigation team members. Congratulations!

National Preparedness Month

8/30/2017 (Permalink)

General National Preparedness Month Disasters Don’t Plan Ahead. You Can.

Plan. Plan. Plan. “Disasters Don’t Plan Ahead. You Can.” That is what National Preparedness Month (NPM) wants you to have in mind during this September 2017, particularly when we still have fresh in our minds the terrifying images of the aftermath of hurricane Harvey in Texas.

How to respond during an emergency? What to do when disaster strikes? We should all take action to prepare! Let’s get ready to help first responders where we live, work, and visit. Engage in preparedness actions at home, work, business, school, and place of worship.

Make a Plan for Yourself, Family and Friends

Other steps you can take could be flood-proof important documents by putting them in plastic bags to protect against water damage and keep some cash on hand in case of emergencies.

Making digital copies of important documents and save them on the cloud or a secure cell phone app could become handy in case disaster strikes. Flood insurance policies have a 30-day waiting period before they go into effect. Plan now for floods

Natural gas leaks can cause fires following disasters. Knowing how to shut off utilities like gas, water, & electricity is key after a disaster.

Plan to Help Your Neighbor and Community

Almost half of Americans expect to rely on their neighbors after a disaster. Learn skills you need to help yourself and others until help can arrive. That was the case of Carolyn Salazar, a retired Texan nurse who spent the time hurricane Harvey was striking Texas this August checking in with other neighbors.

Keep your congregation safe. Make sure your house of worship has a plan for all types of emergencies.

Ready Business

Forty percent of businesses never recover after a disaster. Watch this video and plan head.

Develop a preparedness program for your business to plan for & reduce the impact of disasters:




What to do when your important documents got water-damaged

8/28/2017 (Permalink)

Water Damage What to do when your important documents got water-damaged Vacuum Freeze Drying Chamber, located in Jackson

Is it possible to dry water-damage documents? Yes, it is! What is SERVPRO method? Vacuum Freeze drying!

“The document Restoration Team uses the same technique that the library of Congress uses to dry-water damaged books”.

What is Vacuum Freeze drying? It is the most efficient and effective way to salvage your water-damage documents. The vacuum freeze-drying process can be used to recover and restore paper files, books, and photographs, as well as blue prints, microfiche, x-rays, business archives, etc. Typically, these items are one-of-a-kind or irreplaceable (historical, collectable, legal, medical).

The Document Restoration Team uses a process called “sublimation” to avoid causing more damage to your documents after a flood, for example. Sublimation converts solid into gas. So, here is what happens. As soon as we get your wet or moist documents, we freeze them in a cold storage space. Damaged documents should be frozen as quickly as possible to stabilize them, and prevent further damage.  The water in your documents becomes ice, a solid element. Next, using Vacuum Freeze Drying Chamber, located in Jackson, we extract the ice by sublimation. That is to say that the ice in your papers becomes gas or water vapor in order to be vacuumed.

This extraordinary technology used by SERVPRO is the only method approved by the National Archives and Records Administration (NARA) and the General Services Administration (GSA).

Why is Vacuum Freeze drying the best method? Well, other methods like dehumidification can alter the structure of the paper’s fibers causing them to become more brittle.

Once your items arrive at a SERVPRO facility, 24/7 video surveillance is guaranteed. Standard drying time is 7-10 days, but it could vary based on moisture content and backlog.

The Document Restoration Team offers cleaning, trimming from fire damage, refile jacketing, deodorization, gamma irradiation, and basic drying.

Other services from the Document Restoration Team

8/28/2017 (Permalink)

Water Damage Other services from the Document Restoration Team Our state-of-the-art equipment will allow SERVPRO recover your important documents.

Was your residence or business victim of sewage, a storm or a flood water situation? Was your file room damage by water or smoke? Do your business or government organization need to properly destroy sensitive documents?

Fortunately for you and your organization, SERVPRO has great cleaning and restoring services for your important documents.


In order to recover and restore your important documents, our Document Restoration Team uses Vacuum Freeze drying, a process in which an item containing moisture is frozen and dried using vacuums and pressures to achieve an interesting process called “sublimation”. It is the most efficient and effective way to salvage your water-damage documents.


We offer onsite cleaning. This is cleaning each document front and back to remove debris and any surface particulate.


How to disinfect and decontaminate documents or other consumer goods? SERVPRO uses Gamma Irridation. High-energy photons are emitted from an isotope source (Cobalt 60) producing ionization (electron disruptions) throughout a product.

In a sewage or flood water situation, your documents are not only deteriorating but are also infected with all types of bacteria. In most storm situations you are dealing with this problem; therefore, most of the affected documents that you will encounter will be contaminated. If this is the case, then decontamination is always a must.

In living cells, these disruptions result in damage to the DNA and other cellular structures. These photon-induced changes at the molecular level cause the death of the organism or render the organism incapable of reproduction. The gamma process does not create residuals or impart radioactivity in processed products.


Once paper has been wet, an odor can begin to form. Letting us deodorize your documents will reduce the odor and sometimes almost completely eliminate it.


We offer destruction onsite. Many businesses and government agencies have to dispose of counterfeit, faulty, expired, or contaminated materials. All entities need to be certified that their products and materials are destroyed.

The guarantee of certified destruction is to protect one’s liabilities, brand image, or proprietary information. We guarantee certified destruction to give you peace of mind that your documents are disposed of properly.


Digitizing documents makes them easier to access as well as easier to store. We use state-of-the-art equipment to turn your paper copy into a digital file.

With the new age of technology digitizing records and documents has become a standard practice in most industries. This eliminates the need to have massive file storage rooms and allows us to access records at the click of a button.

If your file room was damaged by water, or smoke, and need to be cleaned, dried, or decontaminated, digitizing might be a good choice to eliminate the need to have hundreds or even thousands of documents and records in storage.

“One Word”

1/10/2017 (Permalink)

Community “One Word” "One Word"

We enjoy helping our customers in more ways than just mold, water, and fire restoration.  We also spend time sharing our favorite motivational tools such as “One Word That Will Change Your Life” written by Dan Britton, Jon Gordon, & Jimmy Page.  Our SERVPRO has made this part of our annual meetings with our entire team.  Last year we wrote our One Word that each of us choose on stones. We placed the stones on our desks as well as in vehicles to remind us what we are trying to accomplish personally and professionally.

 The One Word process is an alternative process choosing a list of New Year’s resolutions.  You take time for self-reflection and discover where you want to see change if your life.  Fact is who can remember all their New Year’s Resolutions that they made in May?  Very few people can I am sure of it.  This is a simple technique to change yourself without trying to remember a long list of goals.

You want to take about 10-15 minutes to pause and pray to help discover your One Word for the year.  It is a three-step process: Prepare your heart (Look In), Discover your one word (Look Up) & Live out your word (Look Out). 

You can read more on Jon Gordon’s website: as well as follow him on Facebook or Twitter.  Everything he teaches you can be utilized as a team or as an individual.  You can find all his books on, Books A Million, or Barnes & Noble or of course on his personal website:  My personal favorite is using recourses such as Audible or IBook to download these books so I can listen to them  on the go.

          Recently, I visited with Alan Brown State Farm and we went through this process with them.  In their case, we used a canvas for each of them to display in their offices to help remind them of their One Word.  We discussed why each person choose their One Word and what their One Word meant to them.  I shared my One Word with them from the previous year which was commit.  For me it was a chance to commit to things that matter most in life and not to over commit myself to things take away for the most important.  I used Proverbs 16:3 to remind me of plan for the year; Commit to the Lord whatever you do, and he will establish your plans.  Choosing One Word can change your life!  Small steps each day will allow you to travel far on your journey.

A Typical Day

12/22/2016 (Permalink)

Typical?  What's that?  In all actually, we normally start our day at 7:30am by having a informal meeting to go over the day's agenda.  Our production manager decides which crew member goes to which customer and they are on their way.  We often get "curve balls" thrown at us by receiving emergency calls.  At that time, we contact our technicians to determine who can more easily and quickly respond to the emergency call.  The technicians that are responding to the emergency call will come back to the office and make sure they have everything they need and rush to the customer's home.  Then, they contact the adjuster (in most cases) and brief them on their findings.  Then they're off to their next task.


Once they complete the initial visit, our office administrator creates a file for the customer and confirms that all the necessary documentation is on file and begins to write an estimate based on the data collected from the technicians.

Weakley, Gibson, & Carroll Counties Residents: Follow These Mold Safety Tips If You Suspect Mold

9/7/2016 (Permalink)

Mold Remediation Weakley, Gibson, & Carroll Counties Residents:  Follow These Mold Safety Tips If You Suspect Mold Be careful! Without proper training, you could be spreading mold throughout your home.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO ofWeakley, Gibson, & Carroll Counties for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Weakley, Gibson, & Carroll Counties specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 731-784-4938